Terms and Conditions

Terms and Conditions

1. Introduction

Welcome to www.cleanbuymachine.com. By using our website, you agree to be bound by the following terms and conditions. If you do not agree with these terms, please do not use our services.

2. Use of the Site

You agree to use our website only for lawful purposes. You must not use it in a way that infringes the rights of others or restricts their enjoyment of the site.

3. Products and Services

We strive to ensure all product descriptions and prices are accurate. We reserve the right to modify or discontinue any product without notice.

4. Orders

By placing an order, you agree to provide accurate and complete information. We reserve the right to cancel any order for any reason.

5. Payments

All payments must be made in full before the order is processed. We use secure payment gateways to process your transactions.

6. Shipping & Delivery

Delivery times may vary. We are not liable for delays caused by external factors beyond our control.

7. Returns & Refunds

Please refer to our Return Policy for detailed information. We reserve the right to refuse returns that do not meet our policy conditions.

8. Intellectual Property

All content on this site is the property of Clean Buy Machine and is protected by copyright laws. You may not reuse any content without permission.

9. Limitation of Liability

We are not liable for any direct, indirect, or consequential damages resulting from the use of our website or products.

10. Governing Law

These terms are governed by the laws of the United Kingdom. Any disputes will be resolved in the UK courts.

11. Changes to These Terms

We may update these terms at any time. Continued use of our website means you accept the changes.

12. Contact Us

If you have any questions about these Terms, contact us at salessupport@columbusuk.co.uk.

Privacy Policy

Effective Date: April 15, 2025

At www.cleanbuymachine.com, we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, and protect your data when you use our website.

1. Information We Collect
2. Information You Provide:Name, email, phone number, addresses, payment information, messages, account info.
3. Automatically Collected:IP address, browser/device type, pages visited, cookies.
4. How We Use Your Information

• To process orders and provide services
• To communicate updates and promotions
• To improve our site and services
• To detect and prevent fraud

3. Legal Basis for Processing (GDPR)

• Performance of a contract
• Consent
• Legitimate interest
• Legal obligation

4. Your Rights Under GDPR

Access, correct, delete, restrict, object, portability, withdraw consent. Email us at salessupport@columbusuk.co.uk.

5. Your Rights Under CCPA

Know, access, delete data; opt-out of sale; non-discrimination. Contact us at salessupport@columbusuk.co.uk.

6. Sharing Your Information

With service providers, legal authorities, and marketing services (only if opted in). We do not sell your data.

7. Cookies and Tracking

Used for personalization, analytics, and ads. Manage via browser settings or opt out here.

8. Data Retention

We retain data as long as needed or required by law.

9. Security

We use SSL, secure gateways, limited access, and audits, but no method is 100% secure.

10. Third-Party Links

We’re not responsible for the privacy practices of linked websites.

11. Children’s Privacy

We do not knowingly collect information from children under 13.

12. Changes to This Policy

Updates will be posted here with a new effective date.

13. Contact Us

Email: salessupport@columbusuk.co.uk
Phone: 07777782929
Address: Unit 25 Nestfield Ind Est, Darlington, DL1 2NW

Warranty Policy

1. Standard Warranty

All new machines sold by Clean Buy Machine come with a standard 12-month manufacturer’s warranty from the date of delivery.

2. Coverage

• Manufacturing defects in materials or workmanship
• Parts and labour for repair or replacement of faulty components
• Telephone and email support for diagnosis and warranty claims

3. Exclusions

• Damage due to misuse, neglect, accidents or unauthorised repairs
• Normal wear and tear or consumable items (e.g., filters, brushes)
• Improper installation or maintenance not in accordance with user guides

4. Claiming Warranty

To make a claim, contact us at salessupport@columbusuk.co.uk with your order number, product serial number, and description of the issue. We may request photos or videos to assist in diagnosis.

5. Extended Warranty

Extended warranty options may be available for some products at the time of purchase. Please inquire for more details.

6. Contact

Email: salessupport@columbusuk.co.uk
Phone: 07777782929
Address: Unit 25 Nestfield Ind Est, Darlington, DL1 2NW

Returns Policy

1. Overview

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 14 days of receipt for a refund or exchange, subject to the conditions below.

2. Eligibility

• Items must be unused and in original packaging
• Returns must be requested within 14 days of delivery
• Proof of purchase is required

3. Non-Returnable Items

Custom or special-order products, opened consumables, and used equipment may not be returned unless faulty.

4. Process

To initiate a return, email salessupport@columbusuk.co.uk with your order number and reason for return. We will respond with further instructions.

5. Refunds

Refunds will be issued within 7 working days of receiving the returned item. Refunds are processed to the original method of payment.

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. Original shipping fees are non-refundable.

7. Damaged or Faulty Items

Please contact us within 48 hours of delivery to report any damages or defects. We will arrange for a replacement or refund as necessary.

8. Contact

If you have any questions regarding our returns policy, contact us at salessupport@columbusuk.co.uk or call 07777782929.